Frequently Asked Questions

Customer care

Frequently Asked Questions

Helpful answers about products, ordering, shipping, delivery, cancellations, damage claims, and returns. If you need help with a specific item or order, contact our team.

Products & pricing

Do your products come with a warranty?

Products include the applicable manufacturer warranty against defects. Coverage varies by manufacturer and product, so please contact us before ordering if warranty details are important to your purchase.

Will my item look exactly like the picture?

We make every effort to provide accurate images, measurements, and product details. Screen settings can affect color, and measurements may vary slightly. If an exact color or dimension is critical, contact us before ordering so we can help confirm the details.

Will the furniture require assembly?

Many items require assembly unless the product specifically says it arrives fully assembled. Assembly instructions and required hardware are normally included. Contact us if you would like to confirm assembly requirements for a specific item.

Ordering & payment

Is it safe to order online?

Yes. Checkout uses secure encryption to protect payment and shipping information. Please review your order carefully before submitting it and keep your order confirmation for your records.

What payment methods do you accept?

Available payment methods are shown at checkout. Depending on the order, payment may include major credit cards and other methods offered through Shopify checkout.

Do you charge sales tax?

Sales tax is calculated at checkout based on the shipping destination and applicable law. Tax-exempt customers should contact us before fulfillment so we can explain the documentation requirements.

Shipping & delivery

How much is shipping?

Free shipping is offered within the 48 contiguous U.S. states under the store’s current shipping policy. Alaska, Hawaii, Canada, and destinations outside the contiguous U.S. may have additional shipping charges or restrictions; the applicable amount is shown at checkout or confirmed by our team.

How long will delivery take?

In-stock parcel items commonly ship by UPS or FedEx, while larger items may ship by freight and require a delivery appointment. Processing and transit times vary by product, vendor, inventory, and destination. Tracking information is emailed when available.

How will large furniture be delivered?

Large or heavy items generally ship by truck. The carrier may contact you to arrange a delivery appointment. Most freight deliveries are curbside unless the product page specifically includes another service or an upgraded delivery option is arranged.

Post-sale support

What should I do if my order arrives damaged?

Keep all original packaging, photograph the packaging and damage, and contact us and the carrier promptly. Damage should be noted on the delivery receipt whenever possible. Early reporting helps us determine the appropriate replacement, parts, repair, or other resolution.

Can I cancel my order?

Contact us as soon as possible. Cancellation depends on whether the order has entered processing or shipped, and custom or special-order products may have different restrictions. We will confirm whether cancellation is still available and provide any applicable cancellation details.

Do you offer a price guarantee?

If you find the exact same item advertised online at a lower final delivered price, contact us before ordering with the product and competitor details. We may verify the comparison and apply the applicable price-guarantee terms and exclusions.

Returns & exchanges

Returns policy

Customer satisfaction is important to us. If you are unhappy with a purchase, contact us within 30 days of delivery to request return or exchange instructions. Items generally must be new, unused, in their original packaging, and unassembled.

  • Contact us first for a Return Merchandise Authorization (RMA) and the correct return warehouse address. We ship from multiple warehouses, so do not send a return to the corporate mailing address unless our team specifically instructs you to do so.
  • Returns may be subject to actual round-trip shipping charges and a 10% restocking fee. If an order received free shipping, the actual outbound shipping cost may still apply to a return.
  • Exclusions may include custom or special-order products, selected fabrics or colors, bedding and linens, and products identified on their product page as non-returnable. Vendor-specific exceptions may also apply.
  • Assembled furniture cannot be returned. Most issues discovered after assembly can usually be addressed through replacement parts rather than a full return.
  • If damage is visible on the box or packaging at delivery, note it directly on the delivery receipt before the carrier leaves. Use the trucking company’s receipt for freight deliveries, or the UPS/FedEx delivery receipt for parcel shipments.
  • Concealed damage that is not visible from the outside of the box must be reported within 7 days of delivery, with supporting photos. Keep the original packaging and photograph the item, packaging, labels, and any damage before disposal or attempted repair.

For the fastest help with a return or damage claim, call 1-800-789-1995 or send our team an email through the Contact page. We will review the order and explain the applicable options, fees, and next steps.

Still need help?

Email is the fastest way to reach us about an order or product question. Contact our team