Refund policy

Returns & exchanges

Returns policy

Customer satisfaction is important to us. If you are unhappy with a purchase, contact us within 30 days of delivery to request return or exchange instructions. Items generally must be new, unused, in their original packaging, and unassembled.

• Contact us first for a Return Merchandise Authorization (RMA) and the correct return warehouse address. We ship from multiple warehouses, so do not send a return to the corporate mailing address unless our team specifically instructs you to do so.
• Returns may be subject to actual round-trip shipping charges and a 10% restocking fee. If an order received free shipping, the actual outbound shipping cost may still apply to a return.
• Exclusions may include custom or special-order products, selected fabrics or colors, bedding and linens, and products identified on their product page as non-returnable. Vendor-specific exceptions may also apply.
• Assembled furniture cannot be returned. Most issues discovered after assembly can usually be addressed through replacement parts rather than a full return.
• If damage is visible on the box or packaging at delivery, note it directly on the delivery receipt before the carrier leaves. Use the trucking company’s receipt for freight deliveries, or the UPS/FedEx delivery receipt for parcel shipments.
• Concealed damage that is not visible from the outside of the box must be reported within 7 days of delivery, with supporting photos. Keep the original packaging and photograph the item, packaging, labels, and any damage before disposal or attempted repair.

For the fastest help with a return or damage claim, call 1-800-789-1995 or send our team an email through the Contact page. We will review the order and explain the applicable options, fees, and next steps.